Important: PriceDetective Does Not Sell Products
PriceDetective is a price comparison and deals aggregation website. We help you find the best deals across UK retailers, but we do not sell, ship, or handle any products ourselves.
If you need help with an order, delivery, return, or refund, please contact the retailer you purchased from directly. Their customer service details can be found in your order confirmation email or on their website.
Customer Service
Find answers to common questions and get the help you need.
Who Should I Contact?
Contact the Retailer
For issues related to:
- Order status & tracking
- Delivery problems
- Returns & refunds
- Payment issues
- Product quality complaints
- Product warranty claims
Contact PriceDetective
For issues related to:
- Website feedback & suggestions
- Report a misleading deal listing
- Expired or broken voucher codes
- Partnership & advertising enquiries
- Privacy & data requests
Popular Retailer Customer Service
Below are customer service links for some of the most popular UK retailers featured on PriceDetective. If the retailer you purchased from is not listed, visit their website and look for "Customer Service" or "Help" in the footer.
Frequently Asked Questions
Does PriceDetective sell products?
No. PriceDetective is a price comparison and deals aggregation website. We help you find the best prices and deals across UK retailers. When you click on a deal, you are redirected to the retailer's website where the purchase takes place. We never handle payments, shipping, or products.
I placed an order through PriceDetective. Where is my order?
Your order was placed with the retailer, not with PriceDetective. Please contact the retailer directly for order tracking, delivery updates, and any order-related queries. You will have received an order confirmation email from the retailer with tracking information.
How do I return a product I bought through your link?
Returns are handled by the retailer you purchased from. Visit their website and look for their returns/refund policy. You can usually find this in the footer of their website or in your order confirmation email. PriceDetective does not process returns or refunds.
I have a complaint about a product I bought. Who do I contact?
Please contact the retailer directly. They are responsible for the product quality, delivery, and customer service. If you believe a deal listed on PriceDetective was misleading, please let us know via our contact form and we will investigate.
A voucher code from PriceDetective didn't work. What should I do?
Voucher codes are provided by retailers and may expire or have specific terms and conditions. If a code doesn't work, check the expiry date and any minimum spend requirements. If you believe the code is still valid, try contacting the retailer directly. You can also report the issue to us so we can update our listings.
How do I contact a specific retailer?
Visit the retailer's website directly and look for their 'Contact Us' or 'Customer Service' page, usually found in the footer. Most retailers offer email, phone, and live chat support.
Is PriceDetective free to use?
Yes, PriceDetective is completely free for consumers. We earn a small commission from retailers when you make a purchase through our links. This never affects the price you pay.
How can I contact PriceDetective?
For questions about our website, deal listings, or partnership enquiries, you can reach us at [email protected] or use our contact form. Please note we cannot help with orders placed on retailer websites.
Your Consumer Rights
When you purchase products from UK retailers, you are protected by UK consumer law, including:
- Consumer Rights Act 2015: Products must be of satisfactory quality, fit for purpose, and as described.
- Consumer Contracts Regulations 2013: For online purchases, you have a 14-day cooling-off period to return most items.
- Section 75 of the Consumer Credit Act: If you paid by credit card (over £100), your card provider is jointly liable with the retailer.
If you have a dispute with a retailer, you can contact Citizens Advice for free guidance.